Refund & Cancellation Policy

This Policy explains when a consultation or custom digital-service order may be cancelled, refunded, rescheduled or credited. Project-specific written terms may provide different or additional rights.

1. General Principle

Digital services often involve reserved time, research, planning, custom work and non-recoverable third-party costs. Refunds are therefore based on how much work has started or been delivered, the reason for cancellation, and any mandatory consumer rights.

2. Before Work Starts

If you cancel before we begin work and before we incur non-recoverable costs, you may request a refund of the amount paid. Reasonable payment-processing or currency-conversion charges that cannot be recovered may be deducted where permitted by law.

3. After Work Starts

Once work has started, we may deduct the value of completed work, discovery, research, meetings, reserved time and approved third-party expenses. Any remaining unused amount may be refunded or offered as account credit where appropriate. We will provide a reasonable explanation of the calculation if a partial refund is offered.

4. Completed or Accepted Work

Custom digital work is generally non-refundable after it has been completed, approved, published, downloaded, transferred, used or otherwise accepted, except where the deliverable materially fails to match the written scope and we do not correct the issue within a reasonable opportunity.

5. Consultations

• You may cancel or reschedule a consultation by notifying us at least 24 hours before the scheduled time.
• A timely cancellation may receive a refund or one reschedule, depending on the booking terms.
• A consultation missed without at least 24 hours’ notice may be non-refundable because the time was reserved.

6. Recurring Services

You may cancel a recurring service before the next billing period by written notice. Cancellation stops future work and charges but does not automatically refund work already completed during the current period. Any notice period stated in the accepted agreement continues to apply.

7. Third-Party Costs

Publisher fees, advertising spend, software licences, domains, hosting, paid tools, transaction fees, stock assets and other approved third-party costs are non-refundable once committed or purchased unless the third party returns the amount to us.

8. Eligible Refund Situations

A full or partial refund may be available when:

• a duplicate payment was made;
• we cancel the service and cannot provide a reasonable alternative;
• we fail to start or deliver the agreed service within a reasonable extended period for reasons within our control;
• a delivered item materially differs from the written scope and the issue cannot be corrected; or

9. Normally Non-Refundable Situations

Subject to mandatory law, refunds are normally not provided solely because:

• the client changes their mind after custom work has started;
• the client supplies incorrect information, changes the brief or does not provide required access;
• a search engine, publisher, marketplace or social platform changes its algorithm, policy, ranking, indexing or account decision;
• the client expected a result that was not guaranteed in writing;
• the work has been approved, used, published or delivered in accordance with the scope;
• a consultation was attended or missed without timely notice; or

10. Client Delays and Inactivity

If a project is delayed because the client does not provide information, access, feedback or approval, the delay does not by itself create a refund right. After 30 days of inactivity and a reasonable reminder, we may close the project and calculate any remaining balance after completed work and approved costs.

11. How to Request a Refund or Cancellation

Email techsuprtcontact111@gmail.com with the subject Refund or Cancellation Request . Include:

• your name and email address;
• invoice, transaction or project reference;
• the service and payment date;
• the reason for the request; and
• supporting information or screenshots where relevant.

Please submit the request promptly, preferably within seven calendar days after the issue is discovered, so project records can be reviewed accurately.

12. Review and Processing Time

We normally acknowledge a complete request within 2–3 business days and aim to decide it within seven business days. Approved refunds are normally sent to the original payment method within 7–14 business days, but banks and payment providers may take additional time.

13. Chargebacks

Please contact us before starting a bank or payment-provider dispute. This allows us to review communication, deliverables, and transaction records and may resolve the matter faster. This clause does not remove any lawful right to dispute an unauthorized transaction.

14. Our Cancellation

If we cancel for reasons unrelated to client breach, we will refund the unused portion of prepaid fees after deducting completed work and any client-approved non-recoverable costs. If we terminate because of fraud, abuse, unlawful instructions, overdue payment or serious breach, refunds may be limited to the extent permitted by law.

15. Mandatory Consumer Rights

Nothing in this Policy removes a consumer right or remedy that cannot lawfully be excluded. Where mandatory law provides greater protection, that law will apply.