Our Contract Policy

This Contract Policy explains how projects, consultations and recurring digital services are agreed and managed. It works together with the accepted proposal, invoice, Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.

1. Formation of a Contract

A contact-form submission or initial discussion does not by itself create a contract. A binding service contract begins when we have confirmed the essential project terms in writing, and the client accepts them through written approval, electronic confirmation, a signed agreement, an accepted invoice, an order payment or another clearly agreed method.

2. Project Documents

• The contract may consist of:
• the proposal, quotation, invoice or order description;
• the approved scope, deliverables, schedule and payment stages;
• these policies and the website Terms & Conditions; and
• later written changes accepted by both parties.

If a project-specific written term conflicts with a general website policy, the clearly stated project-specific term controls for that project.

3. Scope and Deliverables

We will perform only the services and deliverables expressly listed in the accepted project document. The scope should, where relevant, identify the number of pages, articles, links, placements, reports, meetings, revisions, platforms, target locations, and file formats included. Tasks or outcomes not listed in the accepted scope are not automatically included.

4. Project Start

Unless otherwise agreed, work begins after we receive the required advance payment, access, content, instructions and other starting materials. A quoted start date may move if these items are not received on time.

5. Fees and Payment Schedule

• The total fee and any deposit, milestone or recurring payment will be stated before work starts.
• An advance payment reserves project time and may cover discovery, planning and initial work.
• Milestone invoices become due when the relevant stage is reached or as stated on the invoice.
• Final files, publication, transfer of ownership or continued recurring work may depend on full payment.
• Overdue payment may pause work and extend delivery dates.

6. Client Responsibilities

The client must:

• provide accurate information, lawful materials and necessary account access
• identify one authorized contact where possible
• review work and provide clear feedback within the agreed period
• obtain internal, legal, brand or regulatory approvals needed for the project
• maintain backups and protect login credentials 
• pay invoices according to the agreed schedule

7. Communication and Response Times

Project communication should use the agreed channel. We normally respond to general messages within 24–48 hours on business days, but complex project questions may require more time. A client delay in replying, approving, or supplying material may pause the schedule.

8. Revisions

Included revisions are limited to the number and scope stated in the project agreement. Revision requests should be consolidated, specific and submitted within the review period. A revision means an adjustment to the approved direction; it does not include a new strategy, new brief, new deliverable or complete restart. Unused revision rounds expire when the final deliverable is accepted or the review period ends, unless otherwise agreed.

9. Change Requests

A request that changes the approved scope, volume, platform, strategy or deadline may require an additional quotation. We will explain the likely effect on cost and timing before starting the extra work. A change is approved when both parties confirm it in writing.

10. Reviews, Approvals and Acceptance

The client should review each milestone within the period stated in the proposal or, if no period is stated, within seven calendar days. A deliverable may be treated as accepted when the client approves it in writing, publishes or uses it, requests the next project stage, or does not identify a material issue within the agreed review period after a reasonable reminder.

11. Delivery Dates

Dates are estimates unless expressly described as fixed. We are not responsible for delay caused by late client input, publisher review, platform outage, algorithm change, account restriction, payment delay, third-party dependency or force majeure event. We will communicate material delays when reasonably possible.

12. Third-Party Fees and Services

Domain fees, hosting, paid tools, licences, advertising spend, publisher charges, stock assets, platform fees and other third-party costs are included only when the proposal expressly says so. Non-recoverable third-party charges approved by the client remain payable even if the project is later cancelled.

13. SEO and Marketing Projects

Our obligation is to perform the agreed work with reasonable professional care, not to guarantee a search ranking, traffic level, sale, approval or revenue result. Search engines and third-party platforms remain independent and may alter algorithms, policies, indexing, accounts or placements.

14. Guest Posts and Link Placements

Where guest posting or outreach is included, the proposal should identify the promised placement criteria. Unless expressly agreed otherwise, publication timing, indexing, traffic, ranking impact and long-term publisher availability are not guaranteed. If a publisher rejects or removes a placement before the agreed delivery condition is met, we may offer a reasonable replacement or other remedy stated in the proposal.

15. Confidentiality and Access

We will use non-public client information and access credentials only as needed for the project and will limit access to people who reasonably need it. The client should use secure sharing methods, grant the minimum necessary permissions, and revoke access when the project ends.

16. Ownership and Handover

After full payment, the client receives the ownership or licence stated in the proposal for final custom deliverables. Digital Servi Provider retains pre-existing methods, templates, know-how, tools, unused concepts and third-party materials. Third-party assets remain subject to their own licences.

17. Portfolio Use

We may display work only with the client’s permission, where the work is already public, or in a form that does not disclose confidential information. A client may request reasonable confidentiality in writing before the project begins.

18. Project Pause

We may pause a project for overdue payment, missing materials, security concerns, unlawful instructions, or extended client inactivity. If the client remains inactive for 30 days after a written reminder, we may close the project and invoice completed work and approved costs. Restarting may depend on availability and a revised schedule.

19. Cancellation and Termination

Either party may cancel according to the accepted project terms and the Refund & Cancellation Policy. On cancellation, the client must pay for work completed, time reserved where agreed, and approved non-recoverable costs. We may terminate immediately for fraud, abuse, unlawful requests, serious security risk, or material breach that cannot reasonably be corrected.

20. Chargebacks and Payment Disputes

Before starting a chargeback or payment dispute, the client should contact us and allow a reasonable opportunity to review project records and propose a solution. Fraudulent or abusive chargebacks may lead to service suspension and recovery of documented costs where permitted by law.

21. Liability

Liability is subject to the limitation in our Terms & Conditions and any mandatory law. Neither party is responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was made.

22. Force Majeure

A party is not responsible for delay caused by circumstances beyond reasonable control. The affected party should notify the other when practical, and both parties should cooperate on a revised schedule.

23. Dispute Resolution

Both parties should first attempt to resolve a concern through written discussion and exchange relevant project records. If no resolution is reached within 30 days, the dispute will be handled under the governing law and jurisdiction provisions in the Terms & Conditions, subject to mandatory consumer law.

Please don't copy our contract policy content. If anyone does this, we will take strong action against you by the "Google police", so be careful